Can I contact you via email?
Yes, please contact us via sales@nt-toys.com or via our website contact form here.

Can I contact you via phone?
Yes, our phone number is  929-2790494.

Do you have a minimum order cost?
Yes, the recommended minimum order is currently $500.00.  

What does "backorder'" mean?
These items can be ordered in for you and shipped out to you once they are back in stock. Please contact us for clarification .

What does "Box price'" mean?
The Box price is the minimum order quantity for the item. For example, 'Piece' or " PC "refers to the price of the item in quantity of 1. Alternatively, "Box 32"  means this item must be purchased in packs of 32. You will see on our website that we provide prices based upon the Box of an item.

I do not have a business. Can I buy from NT Toys?
Yes, you can order from us as long as your order reaches the recommended minimum order requirement  

Is my personal and Credit Card Information securely protected?

Yes. See our Security Policy/Statement below and order with confidence.

My Business is Tax Exempt. Will I be charged Tax?

We are wholesale and do not charge tax.

Do you offer drop-shipping?
Unfortunately we cannot offer drop-shipping.

Do you ship to Amazon Fulfilment Centres?
Yes, we ship to Amazon Fulfilment Centres . Please contact us for clarification.

Are all your products shown on line?
We only offer a limited inventory of most items we show online. If you need a quantity greater than what we offer online then contact us by email or phone; (1-929-279-0494) It is a good idea to visit our site often as we update the site with available products, monthly specials and HOT NEW ITEMS daily. Should an item be temporarily out of stock, it will show “Out of Stock”. When the arrival date of an out of stock item is known, the expected date will show. Please visit the site often as we update several times a day

Why Should I Register?
Registering allows you to log into your website account at anytime to check the status of orders, past and present. It also enables you to receive promotional e-mails with special pricing and order discounts.

Once I place an order, how can I be sure my order was received?
You will receive an e-mail order confirmation as soon as your order is placed. Approximately 3-4 hours after placing your order, you can log back into your account to view your order status. In addition, make sure your e-mail address is correct because as soon as your order is shipped, you will receive an e-mail with your tracking number.

How will you ship my order?

Our primary shipping method is UPS Ground Service. Should you require additional shipping services, such as 2day air, 3 day, truck shipments, or having your UPS/FedEx shipping account charged etc, contact us at by email before ordering.

How much will the shipping be?
Your order can be shipped to you with absolutely no shipping or handling charges to any address in the United States via UPS Ground. Shipping to Hawaii and Alaska can still be done more economically through the USPS Parcel Post service. If you would like expedited shipping contact us.

Shipping/Handling Policy:
We ship internationally and throughout the entire United States (Including Hawaii and Alaska) to orders with verified credit cards that show Ship to and Bill to as the same address. If shipping to a different address you will be contacted for clarification. If you need shipping to Amazon FBA or Walmart fulfillment centers contact us.

How long does it take to receive my order?
Normally orders leave our Distribution Center within 3-5 business days. Then, just add the normal delivery time of UPS (1 -5 business days), and you will have your delivery date. If you have a specific date that you need your order by call us to make sure it can arrive in time. Every effort is made to get your orders out quickly and efficiently.

Once I’ve checked out can I make changes to my order?
Once you have checked out (received an order confirmation number), you will have to call our customer service department at 1-929-279-0494 or email sales@nt-toys.com. Emails will take 24 hours to confirm changes can be made.

How do I check the status of my order?

If you haven't done so already, you will need to "Register". Once you do, you can go to the website and log in to see order status/history. In addition, once your order is shipped, you will receive an e-mail with a tracking number that can be clicked on to track your order.

Can I order on-line and pick up at your facility?
Our warehouse is not open to the public. If you need to pick up call us first to make arrangements.

Do You Ship to International Addresses?
Yes. We offer shipping by pallet or by full container directly from our international warehouses.To get a shipping estimate click on items of interest. Copy and email your items to sales@nt-toys.com. Someone will get back with an estimate within 24 hours.